Teams Calling · D365 Contact Center
Telephony that just works. In Microsoft.
Voicinity guides organizations from their legacy phone system to Microsoft Teams Calling and Dynamics 365 Contact Center — with a considered design, a controlled migration and documentation that lasts.
Solutions
One Microsoft platform for all customer contact
No more separate islands for telephony, contact center and CRM. Everything inside the environment your team already works in.
Microsoft Teams Calling
Replace your PBX with Teams as a full cloud phone system. Operator Connect, Direct Routing or Teams Phone Mobile — we design what fits.
More about Teams Calling →Dynamics 365 Contact Center
Omnichannel customer contact: voice, web chat and WhatsApp in one workspace, with AI triage, knowledge base and a full customer view.
More about Contact Center →Teams Phone Mobile
One number on SIM and Teams alike. Mobile-first employees become a full part of company telephony — no separate app or device.
More about mobile calling →Our method
The 6D method: from first insight to lasting value
No big-bang migrations on blind faith. Six clear phases, each with tangible deliverables and explicit decision points.
Documentation that lasts
No slideware. Working designs.
Every Voicinity migration delivers a complete set of technical and functional documents — the reference for implementation, operations and every future change.
So your team knows exactly how everything is configured long after go-live — and, more importantly, why.
Why Voicinity
Depth where it matters
Migrating telephony is not a licensing exercise. It is number porting, emergency calling, QoS, analog lines, privacy and human behaviour — all at once.
- Microsoft-native, vendor-independent. We recommend the PSTN route and operator that fits your situation — not a sales target.
- Technical and functional in one hand. From DSCP values and firewall rules to menus, opening hours and AI triage.
- Privacy from day one. Recordings, transcripts and AI features are captured in a DPIA — no loose ends at go-live.
- A controlled transition. Porting, fallback and hypercare are planned before anything is switched. Your reachability is never at stake.
Who we work with
At home in your field
Housing associations
Contact center migrations with repair-request routing, chain partners and after-hours backup. We know tenant contact inside out.
Municipalities & government
Reachability is a legal and public duty. We design for continuity, privacy and manageability.
SMB & enterprise
From ten to thousands of users: a telephony environment that scales, without on-premises hardware or maintenance contracts.
IT partners
Voice expertise as an extension of your own team. We deliver the design and migration; you keep the customer relationship.
Ready for the next step?
Discuss your telephony landscape with a specialist
A free 30-minute call gives you an honest first view of your migration path — even if the best route doesn't run through us.
Book an intro call →