Discover
We assess your current telephony landscape, business goals, user needs, and technical constraints to define the right starting point.
Make voice a strength — not a headache.
Voicinity designs and delivers Microsoft-first telephony using Teams Phone System and Dynamics 365 Contact Center with clean routing, full documentation, and an operations-ready rollout.
✓ Teams Phone System
✓ Dynamics 365 Contact Center
✓ Cloud based
Quick overview
Microsoft-certified
Deep expertise
Tailored to your business
Pick what you need
Full transparency
All work is logged
You stay in control
No vendor lock-in
You receive a validated target architecture, tailored to your environment, along with a detailed project overview that provides continuous clarity on scope, progress, and next steps.
Deliverables you can reuse
Design blueprint, technical assessment, migration plan, DPIA, documentation & runbooks.
Bring your own Operator
No major changes required. If you so desire, you can leverage your existing connectivity.
What Voicinity delivers
A structured, end-to-end approach ensuring a smooth transition to Microsoft-based voice and contact center solutions using our tailored D6-model.
Microsoft-first
Carrier independent
Future-ready
Design
A tailored solution design covering architecture, call flows, licensing, connectivity, governance, and rollout approach.
Demonstrate
We build and validate the solution in a controlled setup, giving your team early confidence in technical fit, operational readiness, and stakeholder buy-in.
Decide
Based on the validated outcome, we review risks, readiness, and business fit together before moving into full deployment.
Deploy
Deployment is executed in a controlled manner with clear communication, fully prepared users, and attention to continuity and adoption.
Drive
We stay engaged after go-live to drive adoption, fine-tune the solution, and transfer knowledge, so the platform keeps delivering value long-term.
Projects
A brief overview of noteworthy projects that have been completed or are ongoing.
Complete migration and rollout to Teams Phone System and Dynamics 365 Contact Center for a corporation with ±150 employees.
D365CC
Teams Phone System
Copilot AI
Productization of Teams Phone System and Dynamics 365 Contact Center into the company’s portfolio, including solution design, managed service setup, and tailored rollout for their customer base.
D365CC
Teams Phone System
Portfolio expansion
Implemented Teams Phone System to significantly improve customer and user satisfaction, as well as KPIs.
Teams Phone System
Direct Routing
Ported numbers
Moved several international sites (North-America, Brazil) each with 100+ employees from a traditional PBX to Teams Phone System.
Teams Phone System
Operator Connect
Ported numbers
Complete reconfiguration and cleanup of the managed AudioCodes SBC environment in conjunction with OVOC.
SBC
SIP
Security
Book an appointment
Pick a slot that works. We’ll discuss your current setup, explore which solution would be a good fit, and map a path to go-live.
30 minutes, straight to the point
No sales talk. Just scope, constraints, and next steps.
Free of charge
Not sure yet? That’s perfectly fine, no obligation at all.
Expertise
Proven expertise in Microsoft-based telephony, 3rd-party SIP, voice architecture, and enterprise contact center solutions.
Managed SBC
Message manipulation
SIP interoperability
Expertise in SBC-based voice routing and SIP integration
Teams governance
Policies & lifecycle
Collaboration platform
Operational expertise across Microsoft Teams environments
Identity & security
Hybrid environments
Enterprise collaboration
Architecture-focused Microsoft collaboration expertise
Connectivity
Call routing
Voice architecture
Specialized expertise in Microsoft Teams telephony
SIP signaling
VoIP configuration
interoperability
Strong knowledge of SIP and VoIP architecture
Identity & security
Tenant architecture
Governance
Advanced Microsoft 365 platform administration expertise